Legal
Privacy Policy
Last updated: September 2026
Trainer Solutions LLC (“Trainer Solutions,” “we,” “us,” or “our”) provides software products for personal trainers and coaching businesses, including PT Biz and PT Build. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our websites, products, and services.
Information We Collect
We may collect information you provide directly to us or to a trainer using our services, including:
- Names and business or account details.
- Email addresses and phone numbers.
- Billing information, invoice details, payment status, and transaction records. Payment card details may be collected and processed directly by our payment service providers rather than stored by us.
- Scheduling, expense, and tax categorization information entered into our products.
- Communications with us, support requests, and account preferences.
We may also collect technical information automatically, such as IP address, browser type, device information, pages viewed, and dates and times of access, to operate and secure our services.
How We Use Information
We use personal information to provide, maintain, and improve our products; create and administer accounts; issue invoices and payment reminders; process and record payments; provide scheduling and business-management features; deliver service and account communications; respond to support requests; prevent fraud and protect our services; comply with legal obligations; and enforce our agreements.
SMS and Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Phone numbers collected for SMS messaging are used solely to deliver invoice notifications, payment reminders, and account communications to clients of trainers using PT Biz. We do not sell, rent, or share phone numbers with third parties for marketing purposes.
How Information Is Stored and Secured
We store information using systems designed to provide reasonable administrative, technical, and physical safeguards. These measures may include access controls, encryption in transit, monitoring, and limiting access to personnel and service providers who need information to perform their work. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Service Providers
We may use service providers to support hosting, infrastructure, payment processing, email delivery, text-message delivery, analytics, security, and customer support. These providers may process personal information only as needed to perform services for us and subject to applicable contractual or legal obligations. We may also disclose information when required by law, to protect rights and safety, or in connection with a merger, financing, acquisition, or sale of business assets. We do not sell personal information.
Your Rights and Choices
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. You may opt out of non-essential email communications by using an unsubscribe link where provided. To stop text messages, reply STOP to any message. We may need to verify your identity before completing a request, and some information may be retained where permitted or required by law.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, and security obligations. Retention periods vary based on the type of information and the reason it was collected. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Children’s Privacy
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date.
Contact Us
For privacy questions or requests, contact Trainer Solutions LLC at danny@trainersolutions.io. Trainer Solutions LLC is headquartered in Owensboro, Kentucky.